This Shipping & Delivery Policy applies to orders placed on the ZWO Seestar EU Online Store. Please review the information below to understand our shipping coverage, delivery timelines, and related terms.

I. Shipping Rules

Where Do We Ship?

The ZWO Seestar EU Online Store currently ships to the following 25 European countries:

• Austria
• Belgium
• Bulgaria
• Croatia
• Czechia
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Netherlands
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Spain
• Sweden

If your country is not listed above, please place your order through the Seestar Global Store at seestar.com.

Shipping Fees

Germany

• Free shipping on all orders.
• Estimated delivery time: 2–3 business days.

Other Supported EU Countries

• Free shipping on orders over €199.
• A flat shipping fee of €10 applies to orders below €199.
• Estimated delivery time: 3–7 business days.

Shipping costs, if applicable, will be displayed at checkout before payment is completed.

All orders are shipped from our warehouse in Germany. No additional import duties, customs charges, or customs clearance procedures are required for deliveries within our supported shipping destinations.

Shipping Carrier

Most orders are shipped via DHL to ensure reliable and secure delivery throughout Europe.

How Do I Ensure a Smooth Delivery?

To help ensure a successful delivery, please provide accurate and complete shipping information at checkout, including:

• Full name
• Street address
• Valid contact details

Please carefully review your order information before placing your order. Once an order has been shipped, changes or cancellations can no longer be made.

Order Processing & Delivery Time

• Orders are typically processed and shipped within 3 business days.
• Delivery times vary by destination:
  • Germany: 2–3 business days
  • Other supported EU countries: 3–7 business days

Please note that delivery times may be extended due to circumstances beyond our control, including severe weather, public holidays, carrier-related delays, or deliveries to remote areas.

What If Delivery Fails?

While we are happy to assist with delivery-related issues, Seestar cannot be held responsible for delays or failed deliveries caused by:

• Incorrect or incomplete shipping information
• Refused deliveries
• Carrier-related issues
• Delivery attempts made during weekends, holidays, or special occasions

For assistance, please contact Seestar E-commerce at: eu_info@seestar.com

II. Order Status & Tracking

If you provide an email address during checkout, we will send a shipping confirmation email as soon as your order has been dispatched.

This email will include a tracking number, allowing you to monitor your shipment directly on the carrier’s official website.

III. VAT, Taxes & Customs Duties

All prices displayed on the ZWO Seestar EU Online Store include applicable VAT (Value Added Tax).

Orders are fulfilled from our warehouse in Germany and delivered within our supported European destinations without additional customs duties or import charges.

The price displayed at checkout is the final price you pay, unless otherwise stated.

IV. Warehouse

To ensure faster and more reliable delivery across Europe, we operate a warehouse located in Germany.

All orders placed through the ZWO Seestar EU Online Store are fulfilled from our German warehouse.

V. Inspection & Reporting of Damaged Shipments

Please Inspect Your Package Upon Delivery

Due to the value of Seestar products, we strongly recommend inspecting your package immediately upon delivery.

If you notice any visible damage to the package:

• Document the condition of the package before opening it whenever possible.
• Contact Seestar E-commerce immediately for assistance: eu_info@seestar.com

After Receiving the Package

To better protect your interests, we strongly recommend:

• Recording an unboxing video
• Verifying all items against the packing list

Reporting Issues

If any items are missing, damaged, or incorrect, please contact Seestar E-commerce Customer Service at: eu_info@seestar.com

within 48 hours of delivery so that we can investigate and resolve the issue as quickly as possible.