Warranty Policy

This Warranty Policy applies exclusively to products purchased through official Seestar channels. It covers the ZWO subsidiary brand Seestar and does not apply to other ZWO products. The policy outlines warranty coverage, repair services, exclusions, and your legal rights.

For information about returns or exchanges, please refer to our Return and Refund Policy.

Service Coverage

  1. The warranty period begins on the date the customer receives the product. Customers must provide valid proof of purchase (such as an invoice or official order record) to confirm the warranty start date. If valid proof of purchase cannot be provided, the warranty start date will be calculated as 30 calendar days after the product’s manufacturing date based on its serial number, or another date as otherwise specified by Seestar.

  2. If the product is purchased through an authorized reseller, the after-sales service process shall follow the reseller’s applicable policy. However, the total warranty period provided by the reseller shall not be shorter than the minimum warranty period specified in this policy.

How to Obtain After-Sales Service

During the warranty period, if the product fails to perform its intended functions, please contact Seestar Support: support@seestar.com

You may also submit a service ticket through the after-sales support page on the ZWO overseas official website: https://support.zwoastro.com/

After contacting Seestar official support, our technical team will provide remote assistance via email. If further inspection is required, follow-up service will be arranged based on the applicable service type.

Warranty Exclusions

Warranty service does not apply to the following situations:

  1. The product is outside the warranty period

  2. Liquid ingress, moisture damage, or corrosion

  3. Damage caused by external force (e.g., scratches, enclosure deformation, broken Type-C ports)

  4. Unauthorized disassembly, third-party repair, refurbishment, modification, or firmware flashing without written authorization from ZWO

  5. Product system modification or missing/altered warranty labels

  6. Product quality issues caused by improper installation or failure to follow instructions

  7. Damage caused by force majeure events (e.g., flood, fire, earthquake, lightning, severe vibration or compression)

  8. Damage caused by improper operation during use

  9. Lack of valid proof of purchase or warranty documentation

  10. Second-hand products

  11. Other situations specified in this policy

Your Other Rights

This warranty statement grants you specific additional rights. You may also have other statutory rights, which vary depending on the applicable laws of your country, region, or jurisdiction. You may be entitled to additional rights under a written agreement between you and ZWO Seestar. Nothing in this warranty statement affects any statutory rights that cannot be excluded or limited by contract, including rights granted to consumers under laws or regulations governing the sale of consumer goods.

Warranty Period Table for Major Products

Please refer to the product manual for detailed warranty information. In case of discrepancy, the product manual prevails.
Product Category Covered Parts Warranty Period Notes
Smart Telescopes (e.g., Seestar) Main Body/Camera (excluding battery) 2 Years Battery covered separately
Binoculars Main body and internal components 1 Year -
Rechargeable Batteries for all products Battery 1 Year Normal performance degradation not covered
Other Unlisted Accessories The accessory itself 90 days -

Repair Services

Warranty Repairs

If your product experiences a performance issue within the valid warranty period, you may request warranty repair. Please refer to the product manual or the Warranty Period Table for Major Products for coverage details. In case of any discrepancies, the product manual takes precedence.

Seestar reserves the right to refuse repair requests in the following situations:

  1. The product is outside the warranty period

  2. Liquid ingress, moisture damage, or corrosion

  3. Damage caused by external force (e.g., scratches, enclosure deformation, broken Type-C ports)

  4. Unauthorized disassembly, third-party repair, refurbishment, modification, or firmware flashing without written authorization from ZWO

  5. Product system modification or missing/altered warranty labels

  6. Product quality issues caused by improper installation or failure to follow instructions

  7. Damage caused by force majeure events (e.g., flood, fire, earthquake, lightning, severe vibration or compression)

  8. Damage caused by improper operation during use

  9. Lack of valid proof of purchase or warranty documentation

  10. Second-hand products

  11. Other situations specified in this policy

In-Warranty Repairs

For faults that occur within the warranty period and are confirmed by Seestar technical support to be due to material or manufacturing defects, Seestar will provide free repair services. This service is not limited by the 30-day DOA period.

Out-of-Warranty Repairs

For products outside the warranty period, or for faults caused by situations listed in the Warranty Exclusions, Seestar offers paid repair services. All fees must be prepaid after the final quotation is confirmed.

General Repair Process

The following process applies to both in-warranty and out-of-warranty repairs:

  1. Submit a Request: Email support@seestar.com with the product model, serial number, detailed fault description, and supporting evidence.

  2. Diagnosis & Quotation: Seestar technical staff will review the request, provide an initial diagnosis, and, if applicable, an estimated repair cost.

  3. Product Shipment: Seestar will provide an RMA return label. Print and attach it to the package, then ship to the designated carrier.

  4. Inspection & Final Confirmation: After final inspection, Seestar will issue confirmation or a final quotation. For out-of-warranty repairs, work will begin only after payment is received.

  5. Repair & Return: Seestar will ship the repaired product back.

    • In-warranty: Return shipping is covered by Seestar.

    • Out-of-warranty: Return shipping is collected on delivery, and the customer is responsible for all related import duties and taxes.

Additional Notes

  1. Products sold in different regions may vary, so return, exchange, and warranty services may differ accordingly.

  2. Customers must return the product for inspection. Seestar or authorized service centers will perform a fault assessment to determine responsibility. If the issue is a product defect, Seestar covers inspection, parts, labor, and shipping costs.

  3. If the product does not meet free repair conditions after inspection, customers may choose paid repair or have the original product returned, with return shipping costs borne by the customer.

  4. Losses resulting from incorrect shipping addresses or refusal of delivery are the customer’s responsibility.

  5. Repairs may result in data loss; customers should back up all important data before sending the product.

  6. Seestar series products are available in two regional versions: Mainland China and Overseas. The Mainland China version is intended for activation and use exclusively within Mainland China, Hong Kong, and Macau. Activation in other regions is not supported, and products activated outside these designated regions are not eligible for warranty or after-sales service.

Limitation of Liability

  1. Limitation of Liability: To the maximum extent permitted by law, ZWO’s liability is limited to the obligations stated in this policy. ZWO is not responsible for any indirect, incidental, or consequential damages (e.g., data loss, missed observation opportunities).

  2. Policy Interpretation & Updates: Seestar reserves the right to interpret and update this policy. The latest version will be published on the official website.

  3. Contact Support: For questions or region-specific information, contact Seestar Support at support@seestar.com.